1.0 Checking In/Out

You can check-in any time after 3 pm. If you need to arrive earlier than that, or if you’re expecting to arrive later than 9 pm Monday – Saturday, please contact us with details of your travel arrangements. No Check ins later than 6 pm on Sunday. Check-out is 10 am on all days.

2.0 Bookings

2.1 Hotel room bookings

The standard room charge includes A La Carte breakfast (unless otherwise stated).

2.2 Hotel room cancellation policy

Our flexible 7-day cancellation policy means you can cancel your stay with us free of charge, but you must notify us at least 7 days prior to your original arrival time. At the time of booking, we ask you to pay the first night’s room payment as a deposit to confirm your booking. If you need to cancel your reservation, providing you cancel at least 7 days before your original arrival, we will refund you your entire deposit. If you cancel within 7 days of arrival, we will charge you for the first night of your stay.

2.3 Special Offers

Special offers may require full payment of all the accommodation to secure the booking.  Special offers are non refundable.

2.4 Restaurant bookings and cancellations

It is important that you arrive at the time you’ve booked as we are staggering arrival times. We will take the temperature of all members of your party and confirm your contact details. Please remember to bring face coverings as diners are required to wear these at all times (walking to your table, visiting the bathroom etc.) but not when you’re seated at your table.

If you need to amend or cancel your table reservation please contact us at your earliest convenience.

3.0 Smoking

In order to protect our guests and staff from the dangers of second-hand smoke, the Railway Hotel operates a fully “no smoking/vaping” policy.  The restaurant, public areas, bar and all bedrooms are designated “No smoking/vaping”.

4.0 Family Friendly

All room rates are per night. Children can stay in your room for no additional charge.

We do not allow children under the age of 13 to stay in a room alone without an adult.

We are happy to provide cots if required, please ask a member of our team when you make your booking.

5.0 Dog Policy

We know that dogs are actually members of your family, so we welcome well behaved dogs to the Railway Hotel. You are liable for any damages or noise disruption caused by your dog. We charge an additional £20 per night per dog to cover extra cleaning. We also ask you to read and follow the guidelines below.

• Never leave your dog unattended.
• Dogs must be on a lead whilst in public areas of the Railway Hotel.
• Be mindful that other guests may be allergic or scared of dogs.
• Please bring a dog bed and anything else your dog needs to remain happy.
• Please keep dogs off all furniture.
• Please walk and exercise your dog off-site, not on the hotel premises.