1.0 Checking In/Out

You can check-in any time after 4 pm. If you need to arrive earlier than that, or if you’re expecting to arrive later than 9 pm, please contact us with details of your travel arrangements. Check-out is 10 am.

2.0 Bookings

2.1 Hotel room bookings

The standard room charge includes A La Carte breakfast (unless otherwise stated).

2.2 Hotel room cancellation policy

Our flexible 7-day cancellation policy means you can cancel your stay with us free of charge, but you must notify us at least 7 days prior to your original arrival time. At the time of booking, we ask you to pay the first night’s room payment as a deposit to confirm your booking. If you need to cancel your reservation, providing you cancel at least 7 days before your original arrival, we will refund you your entire deposit. If you cancel within 7 days of arrival, we will charge you for the first night of your stay.

If you need to cancel or amend your booking within 7 days of arrival due to COVID-19, we can transfer your booking to another suitable date with no charge, however, rates may differ between dates.

If we are forced to close the hotel due to COVID-19 there are three options for bookings. Firstly, you have the option to transfer the booking to a later date, secondly, we will transfer your booking deposit to a Gift Voucher that can be valid for 24 months, lastly, if the previous options are unsuitable you will receive a full refund.

2.3 Special Offers

Special offers may require full payment of all the accommodation to secure the booking.  Special offers are non refundable.

2.4 Restaurant bookings and cancellations

We are a COVID SECURE venue. It is important that you arrive at the time you’ve booked as we are staggering arrival times. We will take the temperature of all members of your party and confirm your contact details. Please remember to bring face coverings as diners are required to wear these at all times (walking to your table, visiting the bathroom etc.) but not when you’re seated at your table.

If you need to amend or cancel your table reservation please contact us at your earliest convenience. If we have to cancel your booking, due to COVID-19, we will contact you.

3.0 Smoking

In order to protect our guests and staff from the dangers of second-hand smoke, the Railway Hotel operates a fully “no smoking/vaping” policy.  The restaurant, public areas, bar and all bedrooms are designated “No smoking/vaping”.

4.0 Family Friendly

All room rates are per night. Children can stay in your room for no additional charge.

We do not allow children under the age of 13 to stay in a room alone without an adult.

We are happy to provide cots if required, please ask a member of our team when you make your booking.

5.0 Dog Policy

We know that dogs are actually members of your family, so we welcome well behaved dogs to the Railway Hotel. However, the only guest accommodation where we allow dogs to stay overnight are the rooms with ground floor access which are the Pullman and the Railway Cottage. If you’re a guest staying in our accommodation, we will ask you to sign a form on your arrival stating that you are liable for any damages or noise disruption caused by your dog, that your dog has been ‘house’ trained and is at least 1 year old (sorry, no puppies). We charge an additional £20 per night per dog to cover extra cleaning.   We will provide bowls for food and water and also a dog towel – please keep our nice fluffy white towels for humans! We also ask you to read and follow the guidelines below.

  • All dogs must be at least 1 year old.
  • Never leave your dog unattended.
  • Dogs must be on a lead whilst in public areas of the Railway Hotel.  Dogs are not permitted in the restaurant.
  • Be mindful that other guests may be allergic or scared of dogs.
  • The only guest bedrooms where we allow dogs are the Pullman and the Railway Cottage.
  • Please bring a dog bed and anything else your dog needs to remain happy.
  • Please keep dogs off all furniture.
  • Please walk and exercise your dog off-site, not on the hotel premises.
  • Housekeeping will only access the room whilst dog owners are present, or when the owner and the dog are either dining at the Railway Hotel or off-site.