- How do I make a booking?
Booking directly with us ensures you receive the best available rates and personalised service. You can make a reservation easily by booking online through our website or by calling our friendly staff, who will assist you in securing your stay.
- Are the room rates per room or per person?
Our rates are typically per room based on a double occupancy. If you choose to include meals or additional services, the rates may vary accordingly. Please refer to our rooms page for detailed information.
- Can I bring children? Are cots available?
Yes, children are welcome! We provide cots upon request to ensure a comfortable stay for your little ones. Please let us know in advance if you require a cot.
- Can I request an extra bed to be put in a room for a child?
While we aim to accommodate your needs, we only have limited options for additional bedding. We can provide a sofa bed in one of our rooms, but please note that additional beds cannot be guaranteed in every room.
- Do I have to pay a deposit?
Currently, a deposit is not required at the time of booking. However, we are in the process of updating our reservation system, which may introduce a deposit requirement in the future.
- Can I pay in full at booking?
We do not accept full payment at the time of booking. Instead, we can send you an invoice, and payment can be made upon your arrival at the hotel.
- Can I pay over the telephone?
No, we do not accept payments over the telephone. Please use our secure online booking system or pay upon arrival.
- How do I make a group booking?
For group bookings, please contact us directly via 01425 653 388 or info@railwayhotelfordingbridge.com. Our team will work with you to accommodate your group’s specific needs and provide personalised assistance.
- How do I know my booking has been confirmed?
Once your booking is successfully made, you will receive a confirmation email. Please check your inbox (and junk folder) to ensure you have received it.
- I haven’t received any email confirmations, what do I do?
If you haven’t received a confirmation email, please contact us directly on 01425 653 388 or info@railwayhotelfordingbridge.com. Additionally, check your junk folder, as sometimes emails may be filtered there.
- What will I find in my room?
Our rooms are equipped with a variety of amenities to ensure a comfortable stay. Typically, you’ll find a flatscreen TV, free WiFI, tea and coffee making facilities, hairdryer and access to an ironing board and iron upon request.
- Do you offer free WiFi or other facilities?
Yes, we provide complimentary Wi-Fi throughout the hotel. Additionally, guests have access to secure bicycle storage.
- Can I smoke or vape at the hotel?
No, our hotel is completely non-smoking and vaping is not permitted on the premises to ensure a healthy and comfortable environment for all guests.
- How do I book breakfast?
You can include breakfast with your booking rate when you reserve online, or you can opt to order breakfast upon arrival. We also welcome walk-in breakfast guests between 8:00 AM and 10:00 AM.
- Is breakfast or an evening meal included with my stay?
Depending on the rate you choose breakfast and/or an evening meal may be included. Please select your meal preferences during the booking process or inform us upon arrival.
- What facilities do you have for guests with disabilities?
We are committed to ensuring accessibility for all guests. Our Pullman Room is fully accessible, including accessible toilets and parking spaces. Please contact us in advance to discuss any specific requirements you may have.
- What if I want to extend my stay?
If you wish to extend your stay, please check with our reception for availability. We will do our best to accommodate your request based on current bookings.
- Can I turn up without making a booking for staying and eating?
Yes, you are welcome to visit without a reservation if we have availability. However, we highly recommend booking in advance to ensure your accommodation and dining preferences are met, especially during peak times.
- How do I amend my booking?
To amend your booking, please contact our reception team directly via 01425 65 33 88 or info@railwayhotelfordingbridge.com. We will assist you in making the necessary changes to your reservation.
- What happens if I am late on my day of arrival?
If you anticipate a late arrival, please inform our reception as soon as possible. We will ensure that your room is held and accommodate your check-in accordingly.
- Can I pay with cash?
No, we do not accept cash payments.
- What credit cards do you accept?
We accept major credit cards including Visa, MasterCard, and American Express for all transactions.
- Do you provide daily newspapers?
No, we do not provide daily newspapers. However, our guests have access to complimentary Wi-Fi and other in-room amenities for their convenience.
- Can I store my bicycle at the hotel?
Yes, we offer secure bicycle storage on-site. Please inform us in advance if you plan to store your bicycle with us.
- Is parking free?
Yes, we provide complimentary parking for all our guests. Our parking facilities are secure and conveniently located near the hotel entrance.
- Can I invite guests to my room?
For the safety and comfort of all our guests, we do not allow additional visitors to your room. If you have specific needs, please discuss them with our reception team.
- Do you have fridges in rooms?
Yes, our cottages are equipped with fridges in two of the rooms. Please note that not all rooms have refrigerators, so please check the room details during booking or contact us for more information.
- Do you provide a daily housekeeping service?
Yes, we offer daily housekeeping services to ensure your room remains clean and comfortable throughout your stay.
- Are pets allowed?
Pets are allowed in our external rooms, specifically the Railway Cottage and the Pullman. However, pets are not permitted in the main hotel rooms. For the comfort of all guests, we ask that pets remain on a lead in public areas and are not left unattended in rooms. Please inform us in advance if you plan to bring a pet so we can ensure a comfortable stay for you and your furry friend.
- Do you serve food on Sunday evenings?
No, we do not serve food on Sunday evenings. However, please don’t hesitate to speak to reception who can recommend nearby dining options that are open and can cater to a variety of tastes.